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Customer Support

Taking Customer
Support to the next level

Our features help your agents solve problems faster. Your team will love it.


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Keeping track

Keeping track of proceedings is the name of the game when it comes to dealing with customers. Whether as agent or as manager, the dashboard gives you an exact overview of the current situation.

Make your customers happy.
We'll give you the tool you need

Personalized and quick answers will satisfy your customers. With CustomerSupport.co, you can manage and organize your team and your tickets to make customer support draw a smile on your customer face.

Chat
It’s worth to be quick: Customer requests can be solved seven times faster via our chat than via email.
Escalations
Would you like to ensure your clients an individual escalation or solution time limit? CustomerSupport.co will help you to adhere to your agreements and their evaluation
Multilingual
The CustomerSupport.co Web-App supports nine languages. You only have to choose the preferred language for your user interface.
Branding
Individual guys need individual styles. That’s why clients and agents are able to change the look of CustomerSupport.co according to their wishes and give the user interface their own personality.
Tasks
CustomerSupport.co supports multitasking: Your agents are up to open and edit several documents (tickets, user, organization) at once without switching between browser windows.
Security
Play it safe with CustomerSupport.co: We support different guidelines for keywords, device-logging and two-factor-authentication.
VIP
CustomerSupport.co shows you who’s important. Via the VIP-feature important clients can be “marked” and will be presented marked in the interface.
External Authentification
CustomerSupport.co is up to date. It’s possible to log in via Twitter, Facebook, LinkedIn or Google via OAuth.
Full-text search
Looking for the needle in a haystack? No problem with CustomerSupport.co. Our full-text search doesn’t only browse tickets but also their attachments.

Make your customers happy
We'll give you the tool you need

Personalized and quick answers will satisfy your customers. With CustomerSupport.co you can manage and organize your team and your tickets to make your customer support draw a smile on your customers face.

Get started
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